Effective Date: October 14, 2026
Patti Kelly Insurance operates the Patti Kelly Insurance website and provides insurance services. This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our website and services. By using the website, you acknowledge these practices. Where consent is required, including for marketing text messages, consent is obtained separately.
Terms used here have the same meanings as in our Terms and Conditions available in the website footer, unless otherwise defined here.
Information Collection and Use
To provide and improve our services, we may request personally identifiable information such as your name, phone or mobile number, email address, mailing address, insurance-related inquiries, and communication preferences. We use this information to identify and contact you, respond to requests, provide insurance-related services, and improve the customer experience.
SMS/Text Messaging Privacy and Consent
Patti Kelly Insurance offers optional SMS communications for customers and other individuals who expressly opt in. Depending on the type of consent given, messages may include policy and renewal reminders, appointment confirmations, insurance quote follow-ups, service updates, account notifications, and promotional offers.
SMS opt-in: You may opt in through an unchecked consent checkbox on our website, an authorized opt-in form, or another clearly disclosed consent method. Consent to promotional SMS messages is not required to purchase insurance products or services.
Message frequency varies based on your interactions, policy activity, and communication preferences. Message and data rates may apply; check with your carrier.
To unsubscribe, reply STOP to any text message. We will process the request and may send a final opt-out confirmation. For assistance, reply HELP or contact us using the details on our website.
SMS Information Sharing — No Sharing for Marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties for their own marketing or promotional purposes. Authorized providers may process information only as needed to deliver messages or provide services on our behalf, subject to appropriate safeguards.
Consumer Privacy Rights
You may request access to, correction of, updating of, or deletion of your Personal Information, subject to applicable insurance, legal, regulatory, and recordkeeping requirements. You may withdraw SMS consent at any time by replying STOP. Contact us using the details below to submit a privacy request; we will respond as required by applicable law.
Log Data
When you visit our website, we may collect browser-supplied Log Data such as IP address, browser version, pages visited, visit date and time, time spent on pages, and related statistics.
Cookies
Our website uses cookies, which are small files sent to your browser and stored on your device, to collect information and improve our service. You may accept or refuse cookies through your browser settings; refusing them may limit some site functions.
Service Providers
We may use third-party providers to facilitate our services, perform tasks on our behalf, or analyze website use. They may access Personal Information only as necessary for those tasks and are obligated not to disclose or use it for other purposes. SMS opt-in data and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
Security
We use commercially reasonable measures to protect Personal Information. However, internet transmission and electronic storage cannot be guaranteed completely secure.
Links to Other Sites
Our website may link to websites operated by others. We encourage you to review their privacy policies; we do not control their content or privacy practices.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their Personal Information. If we learn that such information was collected, we will take appropriate steps to delete it, subject to legal requirements. Our SMS service is intended only for individuals age 18 or older.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
Patti Kelly Insurance | https://pattikellyinsurance.com
Customer support email: [email protected] | Phone: (980) 600-3788